FREQUENTLY ASKED QUESTIONS
WHAT IS A Do~Lally?
A ribbon Do~Lally is your ticket to personal adornment!!!! The Do~Lally is handmade. A Do~Lally can go anywhere!!!! Put them on your bag, zipper, wine glass, etc. They can be ordered separately to use for personal household decorating. Think about using them on candlesticks for the holidays. So versatile & fun! Mae & Me is busy envisioning unique ways for you to make your world colorful!!!!!
WHAT IF I HAVE A TECHNICAL ISSUE ON THE WEB SITE?
Having difficulties placing an order? Questions about products or building your personal product? Just use the Contact Us link or call us at (910)285-3888. We will be happy to help you.
WHY DO I NEED TO CREATE A LOG IN ACCOUNT?
Mae & Me Designs created the customer log in for your protection. Your account is private & allows you to see past orders. You can also view & manipulate personal shipping & billing preferences. Once a customer is logged onto the site, simply clicking on "account maintenance" provides access to account information, order information & shipping information. Remember, a good use of the Comments/Requests box when building a product would be to place information about this product you would like saved in your order. Simply type the gift recipient's name & occasion & when re-ordering you have that information! Our on line store is designed with you, the customer, in mind. We strive to provide a safe & secure environment utilizing a strict privacy policy. Your information will not be shared, sold, or otherwise distributed. We are committed & respectful to privacy, protection & management of personal identifiable information. Your personal log in account is for you! It allows you the tool to review, edit & control personal preferences to be used again & again.
WHAT IF A PRODUCT I ORDERED IS NOT AVAILABLE?
Certain items are available in limited quantities. Products are subject to production delays from their distributor. Mae & Me Designs will so everything possible to secure these items. We hope to fill all orders as quickly as possible. In the event that a product is unavailable for whatever the reason, a Mae & Me Design Customer Service Representative will contact you.
WHEN WILL MY PRODUCT BE SHIPPED?
Feel free to read our Shipping Polices under the Policies link. If fulfillment of your product order is going to run unusually long or is perhaps back ordered, Mae & Me Designs will contact you using your e-mail information provided.
WHAT TYPES OF CREDIT CARDS ARE ACCEPTED?
Mae & Me Designs accepts Visa, MasterCard or Discover.
WHAT IF MY PURCHASE IS NOT THE EXACT SHADE OF COLOR I WAS EXPECTING FROM THE COLOR/PATTERN SWATCH I VIEWED?
Please remember, as with all colors on the internet, they are representational. Mae & Me Designs has tried to ensure all the options available on the website are "true" to Color/Pattern options offered from the product distributors. We will be more than happy to discuss specific customer issues as they arise. Feel free to contact us with any concern using the link provided.
WHAT ABOUT SPECIAL DESIGNS OR COMPANY LOGO EMBROIDERY?
Mae & Me Designs can provide digitizing & embroidery for personal designs & company logo’s. Please contact us with your special request. We will need a picture of the logo or certain information for the design. There will be a digitizing fee for these services. We will quote these fees upon request.
WHAT IF I WANT A PRODUCT SHOWN BUT NO MONOGRAMMING?
Each item offered on the web site should be personal to you ~ if you choose for the item to be without embellishments just leave off those menu choices. The cost of the item will reflect no built in personalization choices.
WHAT IF I WANT TO ORDER A LARGE NUMBER OF ONE ITEM?
Great! For example, beach towels for a family beach week? A tote bag to commemorate graduation for all your friends? It is your choice. Mae & Me Designs will work with you.
WHAT IF I’D LIKE SOMETHING WITH GREEK LETTERING?
Of course! Mae & Me Designs is committed to designing & producing your personalized product. We’d be glad to do some Greek embroidery ~ Contact us!
WHAT IF I HAVE SOMETHING I’D LIKE MONOGRAMMED BUT I DID NOT BUY IT FROM THE WEB SITE?
We would love to work with you in any capacity. We believe in the quality of our monogramming ~ yes we will monogram outside products. These products can not be guaranteed due to not having them in stock to recreate. At your own risk ~ you may provide an item for us to monogram. All shipping cost will need to be incurred by the customer. Any damaged item cannot be replaced by Mae & Me Designs. All requests of this nature must be approved by Mae & Me Designs prior to customer shipping any item. The pricing will be different than that reflected on the website. Special requests please e-mail through the contact us link!
WHAT IF I LIVE LOCALLY AND WANT TO PICK UP MY PURCHASE?
Mae & Me Designs can withhold the shipping cost at checkout if the customer wants to pick up the purchase. If this option is chosen, it is the customer’s responsibility to pick up the purchase from Mae & Me Designs. We will notify you of the order being completed. All reasonable efforts will be exhausted to contact you through e-mail & telephone # provided to ensure contact has been made. The purchases must be picked up within 15 days of completion.